Privacy Policy
Effective date: January 7, 2026
This Privacy Policy explains how Blackwater Outdoor Products (“we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit or make a purchase from our website (the “Site”).
Information we collect
We may collect the following categories of information:
- Contact & account information: name, email address, phone number, account login details (if you create an account).
- Order & transaction details: items purchased, order history, returns/exchanges, and customer service communications.
- Shipping & billing information: shipping address and billing address.
- Payment information: payments are processed by third-party payment processors. We generally do not receive or store your full payment card number; we may receive limited details such as payment status and partial identifiers.
- Device & usage data: IP address, browser type, device identifiers, pages viewed, and interactions with the Site.
- Cookies & similar technologies: cookies used for core site functionality, analytics, advertising, and social media features (where enabled).
How we use your information
- To process orders, payments, shipping, and returns.
- To provide customer support and respond to requests.
- To operate, maintain, and improve the Site and shopping experience.
- To send order updates and important account/service notices.
- To send marketing emails or newsletters if you opt in (you can unsubscribe anytime).
- To prevent fraud, abuse, and security incidents.
How we share your information
We may share personal information with trusted third parties only as needed to run our business, such as:
- E-commerce platform & hosting: our Site is hosted and operated using Lightspeed eCom services.
- Payment processors: to securely process payments and help detect fraud.
- Shipping carriers: to deliver your orders.
- Analytics and advertising providers: if enabled, to understand site performance and improve marketing.
- Legal and compliance: when required by law, regulation, subpoena, or to protect rights and safety.
Cookies, analytics, and consent choices
Our Site may use cookies and similar technologies. Where available, you can use the cookie banner/settings to accept or reject certain categories of cookies (such as analytics, advertising, or social cookies). Lightspeed eCom provides cookie notification and consent options, including the ability to control when analytics tracking is allowed. If you choose not to allow analytics cookies, some measurement features may be limited.
Your privacy rights
Depending on where you live, you may have rights to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to certain exceptions)
- Opt out of certain types of data processing (such as targeted advertising), where applicable
To make a request, contact us using the details below. Lightspeed eCom also supports processing customer privacy requests through the store back office.
Data retention
We keep personal information only as long as needed to fulfill orders, provide services, comply with legal obligations (such as tax and accounting rules), resolve disputes, and enforce agreements.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Our e-commerce platform uses secure connections (SSL) and encrypted data transfers to help protect customer data.
Children’s privacy
Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact us
Blackwater Outdoor Products
10370 Pensacola Blvd, Pensacola, FL 32534
Email: Sales@avboxus.com
Phone: 850-466-3191
